SHIPPING POLICY
Free Domestic U.S. Shipping on Orders Above $50
Note: Option available whenever the final cart price is above $50 after coupon code or any special discounts. Shipping methods and charges for your order will be calculated and displayed at checkout.
There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. After the processing period, a tracking email will automatically sent to the email on the order. All shipping transit times are estimated delivery time. We process orders from 9:00AM PST - 5PM PST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.
We currently ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.
Late Shipments
While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS, are not the responsibility of Vaporland and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us. For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday - Friday 8 AM - 8:30 PM ET
Saturday 8 AM - 6 PM ET
https://www.usps.com/help/welcome.htm
Order Tracking:
Once your order has been shipped, the tracking number will be sent to the email address registered to your account.
RETURN & EXCHANGE POLICY
E-Juice Return Policy
Unfortunately, we are not able to accept returns on e-liquid that has been opened or does not meet personal flavor expectations.
Unopened Product Returns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process the refund request (5 to 10 business days).